Return and Refund Policy

At Zavex, your satisfaction is our priority. We are committed to offering high-quality shoes for both men and women. To ensure a transparent shopping experience, please review our return and refund policy below.

1. Return Conditions

You have 7 days from the date you receive your order to request a return.

To be eligible for a return, the product must be:

• New, unworn, and unused.

• In its original condition.

• Accompanied by its original box and any included accessories.

• Free from signs of wear, dirt, or damage.

Any item that has been worn, damaged, modified, or does not meet these conditions cannot be returned.

2. Return Procedure

To request a return, please contact our customer service team via WhatsApp or email.

Once your request has been approved, we will provide you with the necessary instructions for returning your order.

Return shipping costs are the responsibility of the customer, except in cases where the error was on our part or the product received was defective.

3. Refunds and Exchanges

Once we receive and inspect the returned product, our team will inform you whether your return request has been approved or rejected.

If approved:

• The refund may be issued by bank transfer or as store credit, according to your preference.

• For orders paid by Cash on Delivery (Payment on Delivery), the refund will be issued by bank transfer or in the form of a store voucher.

Exchanges are also possible, subject to the availability of the requested size, model, or color.

4. Damaged Product or Order Error

If you receive a damaged, defective, or incorrect product, please contact our customer service team within 24 hours of delivery.

Please include photos of the product to help us process your request.

After verification, we will arrange a replacement of the product at no additional cost.

---

Additional Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn and unused, with its tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at +212 779-298635 Please note that returns must be sent to the following address:

[INSERT RETURN ADDRESS]

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

You can always contact us with any questions regarding returns at +212 779-298635

Damages and Issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and resolve it.

Exceptions or Non-Returnable Items

Certain types of items cannot be returned, such as perishable products (such as food, flowers, or plants), made-to-order products (such as special orders or personalized items), and personal care products (such as beauty products).

We also do not accept returns of hazardous materials, flammable liquids, or gases.

Please feel free to contact us if you have any questions or concerns regarding a specific item.

Unfortunately, we do not accept returns of sale items or gift cards.

Exchanges

The fastest way to ensure you receive what you want is to return the item you currently have and, once the return has been accepted, place a separate order for the new item.

14-Day Cooling-Off Period in the European Union

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without having to provide a justification.

As stated above, your item must be in the same condition as when you received it, unworn and unused, with its tags attached and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you as soon as we receive and inspect your return and let you know whether the refund has been approved or not.

If the refund is approved, you will automatically receive your refund through your original payment method within 10 business days.

Please keep in mind that your bank or credit card company may require additional time to process and display the refund.

If more than 15 business days have passed since your return was approved, please contact us at+212 779-298635